These terms govern the use of our services, whether through the website, by phone, by email, or in person.
By using any of our services — through the website, by phone, by email, or in person — you accept these terms and conditions. We reserve the right to modify them at any time; the current version is the one published on this site.
VTW CONNECT MIAMI acts as an intermediary between the client and service providers (hotels, carriers, airlines, and others). Upon confirming a request, we issue a booking offer or confirmation along with the corresponding invoice.
An initial deposit of 30% of the total price is required upon booking confirmation. We do not accept cash or checks unless previously agreed.
The remaining 70% must be paid no later than one month before the departure date. If the booking is made less than 45 days before the trip, 100% of the price must be paid in advance.
The full process consists of the following steps:
The following penalties apply to cancellations of any of our services, calculated on the total price:
We reserve the right to prohibit access to the site, remove content, and refuse to provide services without prior notice when we deem it necessary.
The following are prohibited, among others: commercial use of the site without an authorized membership; automated data extraction (scraping); total or partial copying of the site; reverse engineering of any of its components; fraudulent or speculative bookings; and posting illegal, defamatory, or offensive content.
Use of the VTW CONNECT MIAMI brand, trade name, or logo is prohibited without express written authorization.
We reserve the right to refuse or request the removal of external links to our site.
Users are responsible for safeguarding their access credentials and must notify us immediately of any security compromise. In the event of suspicious activity, the account may be cancelled without prior notice.
Claims related to lodging require a written report to the hotel and a complaint filed with VTW CONNECT MIAMI within 7 days of the end of the trip. Other claims must likewise be filed within 7 days.
The general maximum period for filing any claim is 1 year. Clients may not file claims until the service has been paid in full.
We may substitute hotels with others of equivalent category and adjust schedules when circumstances beyond our control so require.
Our warranty is limited to that offered by the providers of each service. We are not responsible for technical or weather-related delays, or for other circumstances beyond our control.
By booking, the client declares that no traveler has a physical condition or disability that could pose a danger to themselves or others during the trip. We reserve the right to refuse or remove any person from the trip when there are justified reasons to do so.
